Our Top 5 Tips For Having a Great Conversation

Our Top 5 Tips For Having a Great Conversation

Our Top 5 Tips For Having a Great Conversation by Lauren Solnoksy Having a great conversation doesn’t just happen. It is the result of developing a series of interpersonal communication skills, which many in current generations are struggling to develop. Computers...
Tough Love Performance Reviews, in 10 Minutes

Tough Love Performance Reviews, in 10 Minutes

Tough Love Performance Reviews, in 10 Minutes By Mona Patel This article was originally published on August 3, 2015 at hbr.org. The original article can be found here. There’s growing evidence that conventional performance reviews are not working. According to a CEB...
Considering Caregiver Experiences

Considering Caregiver Experiences

Considering Caregiver Experiences Deep Thoughts Series By Jack Cole Over the past 20 years the healthcare industry as a whole has made tremendous strides in targeting the importance of delivering better customer and user experiences to patients. These enhancements...
Crafting an Empathy-Driven Approach to Management

Crafting an Empathy-Driven Approach to Management

Crafting an Empathy-Driven Approach to Management By Mona Patel This article was originally published on May 26, 2015 at Forbes.com. The original article can be found here.   Like yours probably are, my office bookshelves and Kindle library are chock-full of...
Finding the Perfect Designer

Finding the Perfect Designer

Finding the Perfect Designer Deep Thoughts Series By Jack Cole The quest for finding the “perfect designer” for everything from an immediate project that had to be done yesterday to rounding out a creative team for a long-term position is something that my colleagues...