Tough Love Performance Reviews, in 10 Minutes

Tough Love Performance Reviews, in 10 Minutes

By Mona Patel May 29, 2019 This article was originally published on August 3, 2015 at hbr.org. The original article can be found here. There’s growing evidence that conventional performance reviews are not working. According to a CEB analysis, organizations can only...
Considering Caregiver Experiences

Considering Caregiver Experiences

Deep Thoughts Series By Jack Cole May 22, 2019 Over the past 20 years the healthcare industry as a whole has made tremendous strides in targeting the importance of delivering better customer and user experiences to patients. These enhancements have ranged from package...
Crafting an Empathy-Driven Approach to Management

Crafting an Empathy-Driven Approach to Management

By Mona Patel May 20, 2019 This article was originally published on May 26, 2015 at Forbes.com. The original article can be found here.   Like yours probably are, my office bookshelves and Kindle library are chock-full of management and leadership books, and I’ve...
Finding the Perfect Designer

Finding the Perfect Designer

Deep Thoughts Series By Jack Cole May 15, 2019 The quest for finding the “perfect designer” for everything from an immediate project that had to be done yesterday to rounding out a creative team for a long-term position is something that my colleagues and I at...
How To Get Unstuck and Start Thinking Creatively Again

How To Get Unstuck and Start Thinking Creatively Again

By Mona Patel May 14, 2019 This article was originally published on December 9, 2014 at Forbes.com. The original article can be found here. Everyone has their thing. The thing that ignites passion, fuels persistence and feels like it’s the thing they are here on earth...
Workshops…What Are They Good For?

Workshops…What Are They Good For?

Deep Thoughts Series By Jack Cole May 08, 2019 When planning for this latest Deep Thoughts installment, my original intention was to write about boredom. The topic came to me a couple months ago during a two and a half hour extended client meeting that was labeled as...